Frequently Asked Questions
Everything you need to know about your journey to smoother skin.
What makes TheSilkyWay products different from other beauty brands?
We prioritize dermatologically-tested, organic ingredients and sustainable packaging. Our formulas are designed to be hypoallergenic and effective for all skin types, ensuring a luxury experience without compromising on skin health.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
Are your products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free. None of our products or ingredients are tested on animals, and our entire range is vegan-certified.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.